Technical Services Team

Experience. Expertise. Empowered.

Call 800-378-1636 ext. 601 (toll-free) or +1 319.378.1636 ext. 601 (international) or email

For after hours support, please call 800-378-1636 option 4 or +1 319.378.1636 option 4.

When you call our technical services team, you’ll get a live person on the phone during our normal business hours of 8 a.m. to 5 p.m. Central Time (USA), Monday through Friday. Our on-call technicians are available for assistance before 8 a.m., after 5 p.m., over the weekend or on a holiday. These technicians are Crystal Group employees – the same people you talk to during the day.

Our team is made up of highly trained technicians with a variety of backgrounds, certifications and capabilities. Each team member is empowered to act quickly to any customer’s need.

matt-warfield Technical Services lead
Matt Warfield
Technical Services Manager
James Turner
Technical Services Representative