Technical Services Team

Experience. Expertise. Empowered.

Call 800-378-1636 ext. 601 (toll-free) or +1 319.378.1636 ext. 601 (international) or email

For after hours support, please call 800-378-1636 option 4 or +1 319.378.1636 option 4.

When you call our technical services team, you’ll get a live person on the phone during our normal business hours of 8 a.m. to 5 p.m. Central Time (USA), Monday through Friday. Our on-call technicians are available for assistance before 8 a.m., after 5 p.m., over the weekend or on a holiday. These technicians are Crystal Group employees – the same people you talk to during the day.

Our team is made up of highly trained technicians with a variety of backgrounds, certifications and capabilities. Each team member is empowered to act quickly to any customer’s need.


Please click here for detailed information on the recent change to IPMI passwords.


Click here to see the cleaning methods safe for all Crystal Group servers, computers, networking devices, keyboards and LCD screens.


Watch this video to see how our products are cleaned.

Mike Fossum
Technical Services Manager
Jan Boone
Technical Services Coordinator
Greg Crisp
Technical Services Technician
David Mione
Technical Services Technician
Marlon Pineda
Technical Services Technician
Daniel Ruden
Technical Services Technician
Zackary Walker
Technical Services Technician
Tim Yancey
Technical Services Technician