The support you need, when and where you need it
When safety, security and accuracy are paramount, you can’t afford delays and downtime if a problem arises. Our Technical Services team is ready to answer your call 24•7 to ensure you receive real-time support, including:
- Onsite engineering and troubleshooting assistance
- Direct communication with our Engineering team and technicians
- Same-day dispatch to any point in the world to resolve technical issues
- Seamless support of operating systems, application software and third-party hardware
They also provide complete in-field installation services, including pre-installation site planning. Our trained technicians and engineers are available to install complete systems or provide onsite assistance to your team, no matter your location. With first-time orders, we often send field personnel to your location to help facilitate a smooth start-up.
Our warranty has you covered
Every product we deliver comes standard with a full, five-year warranty that includes global 24•7•365 technical support. If you want to extend your warranty even further, you can purchase up to 10 additional years of coverage that starts the first day after the original warranty expires.
If you are unsure when your original warranty expires, just contact our Technical Services team and they will provide you with your program details.
In the event of a product failure, we may choose to provide advance replacement for parts or complete units to help you avoid any costly delays or downtime. These decisions are made at the discretion of the Technical Services department.