What we do is important, but just as important is how we do it. Strong relationships are the foundation that fuels our ability to consistently innovate and deliver high-performance compute solutions that keep people safe, data secure and systems connected at the edge.
How We Work
Elevate collaboration
Meaningful collaboration is proactive, relevant and candid. Facilitating open communication across our core stakeholders enables us to develop and introduce smart solutions with the speed and accuracy you need to stay ahead of those trying to surpass you.
Customers
- Understand your exact needs
- Identify your critical challenges
- Build on proven program performance
- How Crystal Group connects the customer to the project
Technical partners
- Combine expertise with strategic partners
- Craft timely, advanced solutions
- Stay ahead of the innovation curve
Suppliers
- Source long-life COTS components
- Partner with top suppliers
- Proactive configuration management for EOL, LTB
Our team
- Vertical integration of full life-cycle disciplines
- Share and apply lessons learned
- Push boundaries of creativity and process improvements
Accelerate agility
In our fast-paced world, it’s not enough to just keep up. Through consistent collaboration, you gain speed and agility that not only keep you up and running, but leading.
Vertical integration means we have all the necessary skills and functions in house. From engineering to manufacturing to testing, we are poised to respond quickly as opportunities or challenges arise.
Our 24/7 Technical Services team provides fast response times and quality service around the clock and around the globe. This includes maintaining an inventory of genuine replacement parts for repairing fielded units to keep you up and running.
Maximize performance while minimizing downtime while with our flexible, scalable solutions designed to be customized or upgraded to meet your unique needs with ease and without costly, time-consuming recertification.
Commit to excellence
Strong relationships mean we challenge each other. We hold each other accountable. We push each other to be better tomorrow than we are today. Our collective success and growth depend on it.
Quality you can count on
Reliability is the cornerstone of trust. Consistent implementation and management of our Quality Management System (QMS) deliver both demonstrated quality and ongoing refinement in how we design and build our products. Driving continuous improvement via customer-driven metrics, regular audits and strict supplier assessments ensures we maintain a holistic view of quality at all times—because we can’t fix what we don’t know. View our current AS9100D and ISO 9001:2015 certificate
Innovation
While technical prowess is essential to crafting new and meaningful innovations, it’s only half the equation. True innovation comes from an internal passion and innate curiosity to solve problems with creativity and finesse. Innovation is a mindset that aims to push the boundaries of what’s possible while looking for simple elegance among the chaos. Equipped with this paradoxical combination, our Engineering team consistently solves our customers’ most challenging problems with solutions that matter. Likewise, they set industry standards and pursue ideas for needs that are yet to come.
Integrated solutions you can trust
Identifying and integrating the precise configuration of software, storage, processing power, networking, and cybersecurity is a team sport. Our strong ecosystem of strategic partnerships with trusted technology leaders allows us to deliver integrated solutions that encompass all the essential components to execute your desired application with flawless precision. It’s not enough just to have the right pieces of the technology puzzle. The real sophistication and value come from planning and collaborating to ensure all the pieces fit and work together properly in a compact, mobile footprint that delivers seamless reliability in any environment, under any conditions.
As CommScope’s sole supplier of rugged ICX switches for military and industrial applications, our hardened and MIL-SPEC solutions deliver the most powerful networking capabilities to the warfighter and other tactical users.
Crystal Group selected as CommScope Federal Partner of the Year
With Intel’s Xeon scalable processors as the foundation for many of our compute solutions, we’re the go-to partner in Intel’s global network for solving their users’ most challenging ruggedization needs.
Intel announces 2020 U.S. Partner of the Year awards for excellence in accelerating innovation
As a preferred original equipment manufacturer (OEM) in the NVIDIA® Partner Network (NPN), we develop and build high-performance compute solutions for demanding AI applications at the edge using NVIDIA’s GPU-accelerated technology.
Crystal Group designated at NVIDIA Partner Network Preferred OEM
We are the sole provider of the leading-edge data-at-rest solution that meets strict U.S. government computer security standards, including FIPS 140-2 and NIAP accreditation.
Crystal Group answers DoD need for cybersecurity at the tactical edge
Partnering with RackTop, we developed a cyber-converged network platform to encrypt large data streams with near-zero latency, while simplifying policy management, data access, data at rest security, key rotation and key management.
Configuration management
Maximize performance while minimizing cost
Change is inevitable. We can’t always predict it, but staying engaged and aware keep us positioned to adapt—not react—when it does occur. Proactive configuration management is vital to staying ahead of and planning for known changes to your program’s commercial off-the-shelf (COTS) components.
Our systematic approach tracks and factors in hardware and software changes to replace end-of-life and last-time-buy components over the operational life of a product or system. These forward-looking measures ensure changes to the original configuration are seamless while maintaining consistent product integrity, performance and compliance.
Starting at the design phase, our engineers work to incorporate open architectures, standard interfaces, Intel® chipsets and processors, and more to create a robust, yet flexible compute solution. We also design and build our own power supplies, fan controllers, EMI assemblies and chassis. Having design and production control over these critical elements allows us to provide tech refreshes quickly for end-of-life systems using the same form factor.
Crystal Group’s optional guaranteed-effective life cycle management covers baseline hardware for up to seven years from the start of your program to help prevent costly and time-consuming recertifications.
Lower your total cost of ownership
Maintain and extend the operational life of your Crystal Group rugged compute solutions
Select long-life COTS components that can be ruggedized from top suppliers
Follow Intel® Embedded Product Roadmap
Plan ahead with up to six months advanced notice of end-of-life issues and last-time buy opportunities
Ensure standards compliance
Ensure product conforms to functional and physical requirements of approved design
Maintain detailed record of actions
Facilitate smooth transitions while minimizing risks and disruptions
Prevent costly and unnecessary recertifications
Technical Services
The support you need, when and where you need it.
When safety, security and accuracy are paramount, you can’t afford delays and downtime if problems arise. Our Technical Services team is ready to answer your call 24/7 to ensure you receive real-time support to get you back up and running. This includes:
- Troubleshooting/diagnostic assistance
- Repair or replacement of components within a system
- Upgrading and retrofitting fielded systems
Our technicians are here to solve any post-sale challenges you may encounter.
Our warranty’s got you covered.
Every product we deliver comes standard with a full, five-year warranty. If you want to extend your warranty even further, you can purchase up to 10 additional years of coverage that starts the first day after the original warranty expires.
If a product or component failure occurs, Crystal Group’s Technical Services team will provide a quote that includes a standard diagnostic fee, replacement components, and labor required to repair a system. Our warranty is subject to the return of the Crystal Group product for evaluation.
24/7 Technical Services
United States: 800.378.1636
International: +1 319.378.1636
Select Option 4 to reach our on-call technicians for support outside our standard operating hours, 8 a.m. to 5 p.m. CT, Monday-Friday
Email: support@crystalrugged.com
Need a rugged high-performance solution you can trust?
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