How We Work

What we do is important, but just as important is how we do it. Strong relationships are the foundation that fuels our ability to consistently innovate and deliver high-performance compute solutions that keep people safe, data secure and systems connected at the edge.

Elevate collaboration

Meaningful collaboration is proactive, relevant and candid. Facilitating open communication across our core stakeholders enables us to develop and introduce smart solutions with the speed and accuracy you need to stay ahead of those trying to surpass you.

Customers

  • Understand your exact needs
  • Identify your critical challenges
  • Build on proven program performance

Technical partners

  • Combine expertise with strategic partners
  • Craft timely, advanced solutions
  • Stay ahead of the innovation curve

Suppliers

Our team

  • Vertical integration of full life-cycle disciplines
  • Share and apply lessons learned
  • Push boundaries of creativity and process improvements

Accelerate agility

In our fast-pasted world, it’s not enough to just keep up. Through consistent collaboration, you gain speed and agility that not only keep you up and running, but leading.

Vertical integration means we have all the necessary skills and functions in house. From engineering to manufacturing to testing, we are poised to respond quickly as opportunities or challenges arise.
Our 24/7 Technical Services team provides fast response times and quality service around the clock and around the globe. This includes maintaining an inventory of genuine replacement parts for repairing fielded units to keep you up and running.
Maximize performance while minimizing downtime while with our flexible, scalable solutions designed to be customized or upgraded to meet your unique needs with ease and without costly, time-consuming recertification.

Commit to excellence

Strong relationships mean we challenge each other. We hold each other accountable. We push each other to be better tomorrow than we are today. Our collective success and growth depend on it.

Quality you can count on

Reliability is the cornerstone of trust. Consistent implementation and management of our Quality Management System (QMS) deliver both demonstrated quality and ongoing refinement in how we design and build our products. Driving continuous improvement via customer-driven metrics, regular audits and strict supplier assessments ensures we maintain a holistic view of quality at all times—because we can’t fix what we don’t know. View our current AS9100D and ISO 9001:2015 certificate

Innovation

While technical prowess is essential to crafting new and meaningful innovations, it’s only half the equation. True innovation comes from an internal passion and innate curiosity to solve problems with creativity and finesse. Innovation is a mindset that aims to push the boundaries of what’s possible while looking for simple elegance among the chaos. Equipped with this paradoxical combination, our Engineering team consistently solves our customers’ most challenging problems with solutions that matter. Likewise, they set industry standards and pursue ideas for needs that are yet to come.

Integrated solutions you can trust

Identifying and integrating the precise configuration of software, storage, processing power, networking, and cybersecurity is a team sport. Our strong ecosystem of strategic partnerships with trusted technology leaders allows us to deliver integrated solutions that encompass all the essential components to execute your desired application with flawless precision. It’s not enough just to have the right pieces of the technology puzzle. The real sophistication and value come from planning and collaborating to ensure all the pieces fit and work together properly in a compact, mobile footprint that delivers seamless reliability in any environment, under any conditions.

Partnering with RackTop, we developed a cyber-converged network platform to encrypt large data streams with near-zero latency, while simplifying policy management, data access, data at rest security, key rotation and key management.

The best hacker defense is a good offense

Configuration management

Maximize performance while minimizing cost

Change is inevitable. We can’t always predict it, but staying engaged and aware keep us positioned to adapt—not react—when it does occur. Proactive configuration management is vital to staying ahead of and planning for known changes to your program’s commercial off-the-shelf (COTS) components.

Our systematic approach tracks and factors in hardware and software changes to replace end-of-life and last-time-buy components over the operational life of a product or system. These forward-looking measures ensure changes to the original configuration are seamless while maintaining consistent product integrity, performance and compliance.

Starting at the design phase, our engineers work to incorporate open architectures, standard interfaces, Intel® chipsets and processors, and more to create a robust, yet flexible compute solution. We also design and build our own power supplies, fan controllers, EMI assemblies and chassis. Having design and production control over these critical elements allows us to provide tech refreshes quickly for end-of-life systems using the same form factor.

Crystal Group’s optional guaranteed-effective life cycle management covers baseline hardware for up to seven years from the start of your program to help prevent costly and time-consuming recertifications.

Lower your total cost of ownership

Maintain and extend the operational life of your Crystal Group rugged compute solutions

Select long-life COTS components that can be ruggedized from top suppliers
Follow Intel® Embedded Product Roadmap
Plan ahead with up to six months advanced notice of end-of-life issues and last-time buy opportunities
Ensure standards compliance
Ensure product conforms to functional and physical requirements of approved design
Maintain detailed record of actions
Facilitate smooth transitions while minimizing risks and disruptions
Prevent costly and unnecessary recertifications

Technical Services

The support you need, when and where you need it.

When safety, security and accuracy are paramount, you can’t afford delays and downtime if problems arise. Our Technical Services team is ready to answer your call 24/7 to ensure you receive real-time support, including:

  • Onsite engineering and troubleshooting assistance
  • Direct communication with our Engineering team and technicians
  • Same-day dispatch to any point in the world to resolve technical issues
  • Seamless support of operating systems, application software and third-party hardware

They also provide complete in-field installation services, including pre-installation site planning. Our trained technicians and engineers are available to install complete systems or provide onsite assistance to your team, no matter where you are. With first-time orders, we often send field personnel to your location to help facilitate a smooth.

Our warranty’s got you covered.

Every product we deliver comes standard with a full, five-year warranty. If you want to extend your warranty even further, you can purchase up to 10 additional years of coverage that starts the first day after the original warranty expires.

In the event of a product failure, we may choose to provide advance replacement for parts or complete units to help you avoid any costly delays or downtime. These decisions are made at the discretion of the Technical Services department.

24/7 Technical Services

United States: 800.378.1636

International: +1 319.378.1636

Select Option 4 to reach our on-call technicians for support outside our standard operating hours, 8 a.m. to 5 p.m. CT, Monday-Friday

Email: support@crystalrugged.com

Need a rugged high-performance solution you can trust?
Contact Us