Warranty

Five years, 24/7/365

If you experience a problem with your system, just call our Technical Services Center at 800.378.1636 and we’ll take care of the rest. Our team is available 24/7/365 to resolve any questions or concerns you might have about your Crystal Rugged products.

If you are unsure about when your original warranty expires call us or simply request that a Tech Services representative give you a call. We will contact you by the next business day with the program specifics.

Standard Warranty

When you purchase a complete, integrated system from Crystal Group, it leaves our facility with a full, standard five-year warranty (effective January 1st, 2014):

  • 24/7/365 technical support
  • Five-day depot repair – our average repair time is 48 hours
  • Customer pays for unit to be shipped to Iowa headquarters; Crystal Group pays shipping back to customer site

Crystal Group also offers extensions to the Standard Warranty program which may be purchased and go into effect the first day after the original warranty period expires. Up to 10 additional Standard Warranty years are available for purchase.

Gold Service

If you’re looking for more hands-on help, Crystal Group’s Gold Service can be added to our Standard Warranty. Benefits include:

  • 24/7/365 technical support
  • Next day, on-site repair
  • We pay for parts shipped to domestic customer site and for on-site technical support by a Crystal-qualified technician

Up to 10 years Gold Service are available for purchase – contact a Crystal Group Business Development Manager for more information.

Supporting Our Customers