Our technical services team provides resources to our customers around the clock and around the world. Whether it’s answering a simple troubleshooting question on the phone or flying across the globe to install your equipment, our highly skilled technicians are prepared for anything.
Most of the members of this team have come from other departments ensuring that they have a deep understanding of our hardware and are able to help customers with any number of requests. Knowing how to ask the best questions and communicate effectively with our customers guarantees that a solution will be reached efficiently.
In this week’s Jim on Engineering video, he joins Technical Services Manager, James Turner, to discuss the capabilities and responsibilities of this team. Watch the video below to learn more about the capabilities of our technical services team.